Feb 16: Microsoft's reply.

Hello BY,

Thank you for contacting Microsoft Money Online Support Services. This is Alex, and I have been working on your case.

Thank you for the additional information you provided me with.

Can you please open the sample file and create a new test file

To open sample file:

Go to “start”

Choose “computer”

Click on “C: Drive”

Locate your Money folder

Look for the sample file.

Once you have done that:

Go to “file”

Choose “new file”

Add the Capital One account

Also add the WoodGrove Direct 1.02

For user name use (USERNAME DELETED) and for password (PASSWORD DELETED).

Let me know if either one of those accounts updates or what you experience. By doing this it will provide me additional information to keep to troubleshooting this issue.

I will be out of the office on 2/17/2008 and I will return on 2/18/2008. If you respond on the day I am out of the office I will be getting back to you on the day I return.

Thank you for choosing Microsoft.

Alex

Microsoft Money Online Support Services