Feb 19: Microsoft's reply.

Hello BY,

Thank you for contacting Microsoft Money Online Support Services. This is Alex, and I have been working on your case.

Based on the information you provided me with the issue is with the account itself and you will need to contact them.

When you added Woodgrove and were able to download successfully and you were not able to setup Capital One and update that meant that the Money program is working successfully and the issue is with the account itself.

I recommend you contact them and have them provide you with the correct sign in information to the account.

Let me know if they were able to assist you.

Thank you for choosing Microsoft.

Alex

Microsoft Money Online Support Services