Feb 15: Microsoft's reply.

Hello BY,

Thank you for contacting Microsoft Money Online Support Services. This is Alex, and I have been working on your case.

I am sorry the previous steps did not help with your issue.

Would you mind providing me with the email address you use to log in to your account please?

This will provide me with additional information to provide you with more accurate information.

I will be out of the office on 2/16/2008 and I will return on 2/17/2008. If you respond on the day I am out of the office I will be getting back to you on the day I return to the office.

Thank you for choosing Microsoft.

Alex

Microsoft Money Online Support Services