Feb 13: Microsoft's response to initial request.

Hello BY,

Thank you for contacting Microsoft Money Online Support Services. My name is Alex, and I'll be assisting you with your case today.

To give the most accurate support possible, I would like to give a brief summary of the problem as I understand it.

You are not able to add your Capital One account in Money.

If I have misunderstood the issue, please don't hesitate to let me know.

I apologize things are not working as they should and I will certainly help you with the issue in any possible way I can.

I need you to perform the following steps; this will let us know if the issue is with the Money program or with the bank itself.

Can you please login to your bank’s website?

I am going to provide you with steps to optimize your internet explorer settings. Since I do not know what version of Money you have I am providing you with both steps.

1.	Start Internet Explorer.
2.	On the Tools menu, click Internet Options.
3.	On the General tab, click Delete Cookies. Skip this step and skip step 4 if Delete Cookies is unavailable.
4.	When you are prompted to confirm the deletion, click OK.
5.	Click Clear History. When you are prompted to confirm, click Yes.
6.	Click Delete Files, select the Delete all offline content check box, and then click OK.
7.	Click Settings.
8.	Under Check for newer versions of stored pages, select Every visit to the page.
9.	Click View Files. When the View Files window appears, press CTRL+A to select all the files and then press DELETE. Skip steps 10 and 11 if there are no files in the window.
10.	When you are prompted to confirm, click yes, and then close the window.
11.	Click OK to close the Settings dialog box.
12.	Click the Security tab.
13.	Click the Internet icon, select Default Level if it is available, and then click Apply. Repeat this step for the Restricted, Trusted, and Local Intranet zones.
14.	Click the Restricted icon, and then click Sites.
15.	Select a listed site, and then click Remove. Repeat this step until all the sites are removed from the list. Click OK when you are finished.
16.	Click the Trusted sites icon, and then click Sites.
17.	In the Add this Web site to the zone box, type *.hotmail.com, and then press the Add button. Do the same for *.passport.com, *.live.com, and *.msn.com, and then click OK. You will know that you successfully added the sites because you will see the sites in the Web sites box. If you receive a "Trusted sites" error message, verify the spelling of your entry.
18.	Click the Privacy tab, and then click Sites.
19.	Under Address of Web site, type *.hotmail.com, and then click Allow. Do the same for *.passport.com, *.live.com, and *.msn.com. Click OK.
20.	Click the Advanced tab.
21.	Click Restore Default, and then click Apply.
22.	Click the Content tab.
23.	Click Clear SSL State. Skip this step if Clear SSL State is unavailable.
24.	Click OK to close Internet Options.

To optimize the Internet options for Internet Explorer 7, follow these steps:

1.	Start Internet Explorer.
2.	On the Tools menu, click Internet Options.
3.	Under Browsing history, click Delete.
4.	In the Delete Browsing History window, click Delete cookies.
5.	When you are prompted to confirm the deletion, click Yes. It may take several minutes to delete these files if you have a lot of files.
6.	Click the Advanced tab, and then click Restore Advanced settings.
7.	Click the Security tab.
8.	Click the Internet icon, click Default Level, and then click Apply. Repeat this step for the Restricted and the Trusted zones.
9.	Click the Trusted Sites icon.
10.	Click Sites, and then clear the Require server verification (https:) for all sites in this zone check box.
11.	Under Add this Web site to the zone, type *.hotmail.com, and then click Add. Do the same for *.passport.com, *.live.com, and *.msn.com. Click OK.
12.	Click the Privacy tab, and then click Sites.
13.	Under Address of Web site, type *.hotmail.com, and then click Allow. Do the same for *.passport.com, *.live.com, and *.msn.com. Click OK.
14.	Click the Content tab.
15.	Click Clear SSL State. Skip this step if Clear SSL State is unavailable.
16.	Click OK.

You will need to disable/enable your online services for your accounts.

For your convenience I am providing you with the article to assist you with the steps.

http://support.microsoft.com/kb/175723

Next you need to create a new file and add the accounts and perform an update.

Please let me know if this was helpful.

If anything is unclear, please feel free to let me know. I look forward to your reply.

Thank you for choosing Microsoft.

Alex

Microsoft Money Online Support Services